FAQS

FREQUENTLY ASKED QUESTIONS (FAQS )

1. Are Mermaid Organix products really organic?
Yes, all our products are 100% organic, chemical-free, and made with pure natural ingredients.

2. Are your products safe for all skin and hair types?
Yes! Our formulas are gentle, toxin-free, and suitable for all skin and hair types.

3. How do I use your products?

Usage instructions are mentioned on each product label. Follow them regularly for best results.

4. How soon will I see results?

Results may vary by person, but with consistent use, most customers notice visible improvement within 2–4 weeks.

5. Are your products tested on animals?

Never. Mermaid Organix is proudly cruelty-free and vegan-friendly.

6. Can I use your products daily?
Yes, our products are gentle enough for everyday use.

7. Can men also use them?
Of course! All our products are unisex and suitable for both men and women.

8. How should I store them?
Keep in a cool, dry place away from direct sunlight.

9. Do you deliver across Pakistan?
Yes, we deliver to all cities in Pakistan through trusted courier partners.

10. How long does delivery take?
Orders are processed in 1–2 business days and delivered within 3–7 working days.

11. Do you offer Cash on Delivery (COD)?
Yes, COD is available all over Pakistan.

12. What are the shipping charges?
Shipping is free on orders above PKR 3,000. Below that, standard charges apply at checkout.

13. What is your return or refund policy?
If your order arrives damaged or faulty, you can request a replacement or refund within 7 days of delivery.

14. Do you ship internationally?
Yes, we ship worldwide. Delivery time is usually 7–15 working days (custom charges may apply).

15. How can I contact support?
You can reach us via WhatsApp, Instagram, or email for any questions or help with your order.

16. Do you offer discounts or bundles?
Yes, we regularly post bundle deals and discount codes on our website and social media pages.